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Privacy Policy

Last updated: January 1, 2026

Lip Balm Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lip-balm.au (the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Fill out the contact form on our website
  • Subscribe to our newsletter
  • Participate in surveys or promotions
  • Send us an email or other correspondence

This information may include your name, email address, and any other information you choose to provide.

Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device and your visit, including:

  • Your IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages you view on our Site
  • Time and date of your visit
  • Time spent on pages

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Respond to your inquiries and provide customer support
  • Send you newsletters and marketing communications (with your consent)
  • Improve our website and user experience
  • Monitor and analyse usage patterns and trends
  • Protect against fraudulent or unauthorised activity
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Site
  • Advertising Cookies: Used to deliver relevant advertisements

Third-Party Services

Amazon Associates Program

Lip Balm Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. As an Amazon Associate, we earn from qualifying purchases.

When you click on Amazon affiliate links on our Site, Amazon may collect information about your visit and purchases. Please refer to Amazon's Privacy Policy for more information about their data practices.

Analytics Services

We may use third-party analytics services (such as Google Analytics) to help analyse how users use the Site. These services use cookies to collect information about your use of the Site, including your IP address. This information is used to compile reports and help us improve the Site.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian Privacy Principles, you have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to opt-out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@lip-balm.au
  • Contact Form: lip-balm.au/contact

Australian Privacy Act Compliance

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For more information about privacy in Australia, you can visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

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